1. Introduction
HIVELAB ("we", "our", or "us") is a research and technology company registered in the United Arab Emirates, with its principal place of business at Khalifa City, Ras Al Khaimah, UAE. We are committed to protecting the privacy and security of personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its Executive Regulations.
This Privacy Policy explains how we collect, use, store, share, and protect personal data when you visit our website hive-lab.com, use our products or services, or otherwise interact with us. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
HIVELAB is the data controller responsible for processing your personal data. If you have any questions or concerns regarding this Privacy Policy or our data practices, you can contact us at:
Email: [email protected]
Address: PW43+75R, Khalifa City, Ras Al Khaimah, United Arab Emirates
3. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity data: full name, username, or similar identifiers.
- Contact data: email address, telephone number, postal address.
- Technical data: IP address, browser type and version, operating system, device information, time zone setting, and other technology identifiers on the devices you use to access our website.
- Usage data: information about how you use our website, products, and services, including pages visited, time spent on pages, click-through data, and navigation paths.
- Communication data: any information you provide when you contact us via forms, email, or other channels, including the content of your messages.
- Marketing data: your preferences for receiving marketing communications and your communication preferences.
4. How We Collect Personal Data
We collect personal data through the following methods:
- Direct interactions: when you fill out contact forms, subscribe to our newsletter, submit inquiries, or communicate with us directly.
- Automated technologies: as you navigate our website, we may automatically collect technical and usage data through cookies, server logs, and similar technologies.
- Third-party sources: we may receive data from analytics providers, advertising networks, and publicly available sources.
5. Legal Bases for Processing
In accordance with UAE PDPL, we process your personal data on one or more of the following legal bases:
- Consent: where you have given explicit consent for us to process your personal data for one or more specific purposes.
- Contractual necessity: where processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract.
- Legal obligation: where processing is necessary for compliance with a legal obligation to which we are subject under UAE law.
- Legitimate interests: where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your fundamental rights and freedoms do not override those interests.
- Public interest: where processing is necessary for the performance of a task carried out in the public interest.
6. Purposes of Processing
We use the personal data we collect for the following purposes:
- To provide, operate, and maintain our website and services.
- To respond to your inquiries, comments, or requests.
- To send you newsletters and marketing materials (with your consent).
- To improve our website, products, and services based on usage analytics.
- To personalize your experience on our website.
- To comply with applicable laws, regulations, and legal processes in the UAE.
- To detect, prevent, and address security or technical issues.
- To carry out research and development activities.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to distinguish you from other users, to improve your browsing experience, and to analyze how you interact with our website.
We use the following types of cookies:
- Strictly necessary cookies: required for the website to function properly. These cannot be disabled.
- Analytics cookies: help us understand how visitors interact with our website by collecting and reporting information anonymously.
- Functional cookies: enable enhanced functionality and personalization, such as language preferences.
- Marketing cookies: used to track visitors across websites in order to display relevant advertisements.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
8. Sharing and Disclosure of Personal Data
We do not sell your personal data to third parties. We may share your personal data in the following circumstances:
- Service providers: we may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, subject to confidentiality obligations.
- Legal requirements: we may disclose your data where required by UAE law, court order, or government regulation.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
- Protection of rights: to enforce our terms of use, protect our operations, or protect the rights, privacy, safety, or property of HIVELAB and its users.
9. International Data Transfers
Your personal data may be transferred to and processed in countries outside the United Arab Emirates. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with UAE PDPL requirements, including:
- Ensuring the receiving country provides an adequate level of data protection.
- Implementing appropriate contractual clauses with data recipients.
- Obtaining your explicit consent where required by applicable law.
10. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or regulatory requirements under UAE law.
When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.
When personal data is no longer required, we will securely delete or anonymize it.
11. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, destruction, or accidental loss, including:
- Encryption of data in transit and at rest.
- Access controls and authentication mechanisms.
- Regular security assessments and audits.
- Staff training on data protection and security practices.
- Incident response procedures for potential data breaches.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the UAE Data Office without undue delay, as required by the PDPL.
12. Your Rights Under UAE PDPL
Under the UAE Federal Decree-Law No. 45 of 2021 (PDPL), you have the following rights regarding your personal data:
- Right of access: you have the right to request access to your personal data and to obtain a copy of it.
- Right to rectification: you have the right to request correction of inaccurate or incomplete personal data.
- Right to erasure: you have the right to request deletion of your personal data, subject to applicable legal requirements.
- Right to restrict processing: you have the right to request restriction of processing of your personal data in certain circumstances.
- Right to data portability: you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to object: you have the right to object to processing of your personal data, including for direct marketing purposes.
- Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 14 days as required by the PDPL. We may require verification of your identity before processing your request.
13. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such data promptly. If you believe that a child has provided us with personal data, please contact us at [email protected].
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with the revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Where changes are significant, we will provide appropriate notice, such as a prominent notice on our website or an email notification.
15. Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the UAE Data Office (the competent supervisory authority under the PDPL). We encourage you to contact us first so that we can address your concern directly.
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us:
HIVELAB
Email: [email protected]
Address: PW43+75R, Khalifa City, Ras Al Khaimah, United Arab Emirates
Last Updated: March 2026
